Patient Information

We offer comprehensive diagnosis and management of all eye conditions using state-of-the-art diagnostic equipment. Our aim is to deliver the highest quality care for our patients and achieve excellent clinical results.

Your First Appointment

We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.

During your first appointment with your specialist, a thorough medical and diagnostic work-up will be required. If you have completed any tests, please bring these with you. Please allow approximately two hours for your appointment. Due to the dilating drops used during the examination, it is important that you do not drive for approximately two hours after your consultation. If you have sunglasses, please bring them with you, as these will help with glare.

Registration

Once you have secured an appointment with one of our specialists, you may wish to complete our Online Patient Registration Form prior to your appointment so that you don’t have to complete it on the day of your appointment.

If you prefer to complete your questionnaire on the day in person, then please arrive earlier to allow time for your paperwork to be completed.

What to bring

A current referral from your Optometrist, GP or Specialist.
Medicare, DVA and Pension cards.
Your Private Health Insurance fund details.
Any tests or scans, including blood tests, ultrasounds, X-rays, MRIs or CTs you have had done
A list of all medications you are on (including prescription, vitamins, supplement or herbal medicines).
Any relevant correspondence from other specialists who may be involved in your care.
List of any known allergies.
Glasses (if you wear them).
A list of any questions you may wish to ask so you don’t forget on the day.

Fees

We are a private clinic and charge private practice fees, except for pensioners, who are charged a reduced fee.
Full payment is required on the day of your appointment for a visit in person. We then send the claim to Medicare on your behalf and you will receive the Medicare rebate directly into your nominated bank account, usually within 2 working days.
Private health insurance does not cover consultation costs unless you are an inpatient in the hospital.

Workers Compensation

If the condition relates to a Workers Compensation claim, you will be required to settle your account on the day and claim the consultation from your insurer.

Cancellations

Please telephone our office during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients waiting for treatment. Same-day cancellations may attract a cancellation fee.

Post-Operative Appointment

If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.

General Ophthalmology

Refractive (Blurred Vision) Surgery

Cataract Surgery

Dry Eye Disease

Glaucoma

Corneal Surgery

Medical Retina

Surgical Retina

Oculoplastic Surgery